Welcome to the Riverside Surgery website. We hope that you take the time to browse our website where you will find lots of useful information about the surgery and the services we offer. It now includes a secure system called Patient Access that lets you use the online services of your local practice.
Patient Access currently enables you to:
- Request repeat medication
- Update your contact details
- Access your medical records
- Send secure messages
The facility to book appointments online is currently a separate system to Patient Access.
You will need to register either online or at the practice before you can use these services. The registration link to book appointments online can be found above. The registration link for Patient Access can be found below. Some restrictions may apply.
PRACTICE NEWS: In addition to the practice’s normal opening hours, and additional surgery opening times as stated below, you can also book an appointment to see a local clinician in the evenings or on Saturday and Sunday at locations across South Worcestershire. GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only. These appointments are pre-bookable by contacting the surgery during our opening times – when calling please ask for an extended access appointment and our receptionists will help you to find a convenient appointment.
- Organ donors
- A & E
- Time to talk – time to change
Important information regarding communication via the website
Please DO NOT use the Contact Us section of the website to request medical advice, to book an appointment, pass on clinical information about you (or anyone else), or attempt to communicate with the clinical team.
For various reasons this method of communication for these purposes carries unacceptable risk to patient safety and therefore we kindly ask you to telephone the surgery on (01386) 444400 or speak to our reception team face to face.