Please note the surgery will be closed on the following days:
- Wednesday 25th December
Thursday 26th December
Wednesday 1st January
All orders for repeat prescriptions should be placed by 6.00pm Friday 13th December to ensure we have sufficient time to process your request. Any orders placed after that date cannot be guaranteed to be ready before the Christmas period.
Please note that from Monday 28th October 2013 telephone calls for all routine enquiries will be taken between 8.00am and 4.00pm. Only emergencies will be dealt with after that time.
The results line will be open from 1.00pm until 4.00pm Monday to Friday.
Riverside Surgery has launched a new appointment service called Doctor First. For more details call the surgery on 01386 444400 otherwise see the right hand side of this page.
If you need to see a doctor when the surgery is closed please use the new 'out of hours' NHS telephone service below:
New NHS telephone service - NHS 111
You should use the NHS 111 telephone service if you urgently need medical help or advice but it is not a life-threatening situation.
The NHS 111 telephone service is staffed by a team of fully trained advisers and supported by experienced nurses. They will ask you questions to assess your symptoms and then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out of hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.
You should use the new NHS telephone service - NHS 111 if:
You need medical help fast but it's not a 999 emergency.
You think you need to go to A&E or need another NHS urgent care service.
You don't know who to call or you don't have a GP to call.
You need health information or reassurance about what to do next.
For less urgent health needs, contact your GP or local pharmacist in the usual way.
For immediate, life-threatening emergencies, continue to call 999.
(Site updated 10/12/2013)