Riverside Surgery

Dr Swindlehurst & Partners - Seduli ad Curandum - Committed to Care
Tel: (01386) 444400

Practice Policies & Information

Pausing the NHS Complaints Procedure

Due to the ongoing COVID-19 pandemic NHS England are supporting a system wide “pause” of the NHS complaints process which will allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to COVID-19.
The initial “pause” period is recommended to be for three months with immediate effect.
Please note that as of 26 March 2020, the Parliamentary and Health Service Ombudsman has stopped accepting new NHS complaints and has stopped work on open cases.