Riverside Surgery

Dr Swindlehurst & Partners - Seduli ad Curandum - Committed to Care
Tel: (01386) 444400 Fax: (01386) 444415

Patient Participation Group (PPG)

Take our 2017 Patient Survey

Click Here for the 2015 PPG Report

Click Here for the 2014 PPG Report

Click Here for the 2013 PPG Report

Click Here for the 2012 PPG Report

What is a Patient Participation Group (PPG)?

A group of registered patients and practice staff who meet frequently to discuss and make decisions about the practice and how it is able to service the community with improved healthcare services and facilities.

What is the purpose Of A PPG?

  • For the practice and the group to agree what could enhance the practice.
  • For the practice to understand the patients point of view and to encourage positive feedback.
  • To actively encourage and welcome comments, suggestions from members of the local and wider community.

What is our aim in forming a PPG?

We aim to have a very active Patient Participation Group which meets quarterly with representatives from the practice to discuss topical issues, express their views on planned service developments and to raise any issues which are of concern and/or will help to improve the standard of care offered by the practice.

Together with our PPG we intend to:

  • provide resources and services for the good of the practice population which would not otherwise be provided by statutory services
  • encourage a spirit of self help and support amongst patients to improve their health and well being
  • improve communication between the service providers, the group and the wider population
  • promote a patient perspective and enable patients to access and make the best use of available health care.

No time to attend meetings?

If you would like to get involved but are unable to attend meetings why not join our virtual Patient Participation Group? Members can receive regular updates on practice developments and can give us views and suggestions.

We have a couple of ground rules for our PPG:

  • The group is NOT a forum for individual complaints and single issues.
  • We advocate open and honest communication.
  • Silence indicates agreement – please speak up.
  • All views are valid and will be listened to.

PPG sign up form

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual Patient Participation Group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via telephone or email and keep our surveys succinct so it shouldn’t take too much of your time. You are also welcome to attend the face to face meetings at any time you wish.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally please complete the form below.

Patient Participation Group (PPG) Sign up Form

Contact Details:

About You:

Ethnic Group:

Please note that no medical information or questions will be responded to. The information supplied to us will be used lawfully in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.