Patient Notice – Change of Repeat Prescription Process Times
Increased pressure on the medication supply chain means that the repeat prescription process is taking FIVE CLEAR WORKING DAYS. All practices and pharmacies locally will supply the usual quantity of medication only. The medication supply chain is robust but overwhelming upfront demand will create supply issues.
Registering for Patient Access gives you direct access to ALL of your current repeat medicines removing the need to re-enter the same information each time you want to order your medication. You just have to tick which items you need.
You can also check the status of your request & whether it has been processed by your Doctor. You will need to register either online or at the practice before you can use Patient Access. The link for Patient Access can be found below or on our home page. Some restrictions may apply.
However you can order your medicines online without registering for Patient Access at any time. The online order form can be found below. Please note that this service, provided by an external website provider, DOES NOT send out reminders and may take considerably longer to reach us than Patient Access.
Following advice from the General Medical Council (GMC), the British Medical Association (BMA) and local pharmacists a maximum of 28 days supply of drugs will be prescribed at any one time. If you pay for your medication and this affects you then alternative payment methods exist. Please enquire at the dispensary for further information.
Dispensary Opening Hours
The dispensary is open Monday to Friday from 8.30am until 6pm and is situated adjacent to the reception desk in the main waiting area.
Order Repeat Prescriptions
Patients who are on long term medication and require regular repeat prescriptions can request these by:
- Registering for Patient Access by following the link on the home page for online repeat prescription ordering.
- Completing and posting the repeat slip to the surgery.
- By fax on (01386) 444415
- Attending the surgery in person.
- Using a local pharmacy to order and collect prescription requests (this will require the addition of a FURTHER 2 CLEAR WEEK DAYS when making a collection from the pharmacy).
For patient safety reasons we no longer accept orders for repeat prescriptions over the telephone.
All long term repeat medication is authorised by the doctor who may, occasionally, wish to review a patient’s medication. Notice of this will be brought to the patient’s attention via their repeat prescription slip.
Re-authorisation of prescriptions by the doctor requires at least 3 clear week days between request and collection (please allow extra time if ordering over Bank Holidays).
Any prescription request made after 12pm may require a further 24 hours notice before collection can be made.
Any medication required more urgently i.e. less than 3 clear week days would require the patient to attend the surgery in person to make their request.