Riverside Surgery

Dr Swindlehurst & Partners - Seduli ad Curandum - Committed to Care
Tel: (01386) 444400

Make a Complaint or Suggestion

Pausing the NHS Complaints Procedure

Due to the ongoing COVID-19 pandemic NHS England are supporting a system wide “pause” of the NHS complaints process which will allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to COVID-19.
The initial “pause” period is recommended to be for three months with immediate effect.
Please note that as of 26 March 2020, the Parliamentary and Health Service Ombudsman has stopped accepting new NHS complaints and has stopped work on open cases.

IMPORTANT INFORMATION REGARDING COMMUNICATION VIA THE WEBSITE

Please DO NOT use the Contact Us section of the website to request medical advice, pass on clinical information about you (or anyone else), or attempt to communicate with the clinical team.

For various reasons this method of communication for these purposes carries unacceptable risk to patient safety and therefore we kindly ask you to telephone the surgery on (01386) 444400 or speak to our reception team face to face.

DO NOT this form to request medical advice, pass on clinical information about you (or anyone else), or attempt to communicate with the clinical team. These types of contact WILL NOT be responded to as this method of communication carries unacceptable risk to patient safety & therefore you SHOULD telephone the surgery on (01386) 444400 or speak to our reception team face to face.