We welcome suggestions and comments to help improve our service.
We attempt to resolve problems swiftly and will take appropriate action where we have failed to achieve the high standards for which we aim.
Please Complaints Procedure to download our complaints procedure.
You can also find out how to complain by viewing our easy read complaints leaflet below: Riverside Surgery How to Complain
For further information you can also click the following link: NHS Choices Complaints Procedure.
Abuse to staff – zero tolerance
Riverside Surgery will not tolerate any violence or abuse towards any of the surgery staff at any time. Anybody exhibiting inappropriate behaviour may be removed from the practice list. More serious episodes will be reported to the police.