Children’s Survey 2019
Patient Survey 2019
PPG Sign up Form
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual Patient Participation Group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via telephone or email and keep our surveys succinct so it shouldn’t take too much of your time. You are also welcome to attend the face to face meetings at any time you wish.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally please complete the form below.
Please note that no medical information or questions will be responded to. The information supplied to us will be used lawfully in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Care Quality Commission (CQC)
Make a complaint or suggestion
We welcome suggestions and comments to help improve our service.
We attempt to resolve problems swiftly and will take appropriate action where we have failed to achieve the high standards for which we aim.
Please Complaints Procedure to download our complaints procedure.
You can also find out how to complain by viewing our easy read complaints leaflet below: Riverside Surgery How to Complain
For further information you can also click the following link: NHS Choices Complaints Procedure.
Abuse to staff – zero tolerance
Riverside Surgery will not tolerate any violence or abuse towards any of the surgery staff at any time. Anybody exhibiting inappropriate behaviour may be removed from the practice list. More serious episodes will be reported to the police.