Riverside Surgery

Dr Swindlehurst & Partners - Seduli ad Curandum - Committed to Care
Tel: (01386) 444400

Children’s Survey 2019

Please select a valid form

Patient Survey 2019

Appointments:

Online Services:

Patient Care:

Premises:

Contact Details:

PPG Sign up Form

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual Patient Participation Group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via telephone or email and keep our surveys succinct so it shouldn’t take too much of your time. You are also welcome to attend the face to face meetings at any time you wish.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally please complete the form below.

2019 - PPG Sign Up Form

Contact Details:

Please note that no medical information or questions will be responded to. The information supplied to us will be used lawfully in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

 

 

 

 

 

Care Quality Commission (CQC)

Make a complaint or suggestion

Suggestions

We welcome suggestions and comments to help improve our service.

Complaints

We attempt to resolve problems swiftly and will take appropriate action where we have failed to achieve the high standards for which we aim.

Please Complaints Procedure to download our complaints procedure.

You can also find out how to complain by viewing our easy read complaints leaflet below:  Riverside Surgery How to Complain

Abuse to staff – zero tolerance

Riverside Surgery will not tolerate any violence or abuse towards any of the surgery staff at any time. Anybody exhibiting inappropriate behaviour may be removed from the practice list. More serious episodes will be reported to the police.

Contact Us

IMPORTANT INFORMATION REGARDING COMMUNICATION VIA THE WEBSITE

Please DO NOT use the Contact Us section of the website to request medical advice, pass on clinical information about you (or anyone else), or attempt to communicate with the clinical team.

For various reasons this method of communication for these purposes carries unacceptable risk to patient safety and therefore we kindly ask you to telephone the surgery on (01386) 444400 or speak to our reception team face to face.

DO NOT this form to request medical advice, pass on clinical information about you (or anyone else), or attempt to communicate with the clinical team. These types of contact WILL NOT be responded to as this method of communication carries unacceptable risk to patient safety & therefore you SHOULD telephone the surgery on (01386) 444400 or speak to our reception team face to face.