Riverside Surgery

Dr Swindlehurst & Partners - Seduli ad Curandum - Committed to Care
Tel: (01386) 444400

Make a complaint or suggestion

Suggestions

We welcome suggestions and comments to help improve our service.

Complaints

We attempt to resolve problems swiftly and will take appropriate action where we have failed to achieve the high standards for which we aim.

Please Complaints Procedure to download our complaints procedure.

You can also find out how to complain by viewing our easy read complaints leaflet below:  Riverside Surgery How to Complain

Abuse to staff – zero tolerance

Riverside Surgery will not tolerate any violence or abuse towards any of the surgery staff at any time. Anybody exhibiting inappropriate behaviour may be removed from the practice list. More serious episodes will be reported to the police.

Contact Us

IMPORTANT INFORMATION REGARDING COMMUNICATION VIA THE WEBSITE

Please DO NOT use the Contact Us section of the website to request medical advice, pass on clinical information about you (or anyone else), or attempt to communicate with the clinical team.

For various reasons this method of communication for these purposes carries unacceptable risk to patient safety and therefore we kindly ask you to telephone the surgery on (01386) 444400 or speak to our reception team face to face.

DO NOT this form to request medical advice, pass on clinical information about you (or anyone else), or attempt to communicate with the clinical team. These types of contact WILL NOT be responded to as this method of communication carries unacceptable risk to patient safety & therefore you SHOULD telephone the surgery on (01386) 444400 or speak to our reception team face to face.